Customer Service Support

Customer Service Support Salary £32,000- £35,000
Based at Stockley Business Park, Uxbridge
Office-based role during 6-month probation, then 4 day in the office,1 day working from home.

A well-established company in the printing industry, is seeking a Customer Service Support to join their dedicated team based in beautiful offices in Stockley Business Park, Uxbridge. This role plays a key part in delivering a high standard of after-sales support, ensuring customers receive efficient, accurate and timely service. This is an ideal opportunity for a highly organised, customer-focused individual who enjoys coordinating activity behind the scenes, working closely with customers, engineers and internal teams to support service delivery across the UK and Republic of Ireland.

Key Responsibilities

* Build and maintain strong, long-term customer relationships through consistent, high-quality service
* Handle customer enquiries, quotations and spare parts orders via phone and email
* Log, manage and track service and spare parts calls from initial request through to invoicing
* Coordinate with technicians and internal departments to ensure efficient and cost-effective service delivery
* Identify spare parts using technical manuals, diagrams and internal systems
* Monitor job queues, service schedules and planned maintenance to support operational efficiency
* Liaise with customers and engineers, providing updates, managing escalations and scheduling field resources
* Perform administrative tasks to support service delivery and meet agreed service levels
* Collaborate effectively with internal departments to maintain strong working relationships
* Provide cover across work control, spare parts and installations, including Saturdays on a rotational shift pattern

Experience & Skills

* Experience supporting after-sales, service coordination or customer support teams
* Confident handling customer enquiries, documentation and service administration
* Strong IT skills, including Microsoft Word, Excel, and SAP
* Ability to learn new systems and processes quickly
* Excellent attention to detail and problem-solving skills

Benefits

* 25 days' holiday, rising to 28 days with length of service
* Long-service recognition: watch after 10 years; additional leave and holiday contribution after 20 years
* Contributory pension starting at 5%/5%, rising with service
* Cycle to work scheme
* Free on-site parking
* Free Friday breakfast
* Hours: Monday - Friday 9am -5.15pm / Occasional covering of shifts - 6am -2pm or 11.15 am - 7pm Mon- Friday and 6am - 2pm Saturday, Saturday cover is rare)

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.