Customer Service Advisor

Do you have exceptional listening skills and a genuine passion for helping others?
We're looking for Customer Service Advisors to join a leading financial services provider, supporting customers through some of life's toughest moments - including illness, redundancy, or bereavement.

This is not a typical call centre role - every conversation matters. You will be trusted to make empathetic, fair decisions that support customers while meeting FCA standards.

What's in it for you

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£25,500 basic salary + bonus (up to 7.5% OTE)
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26 days holiday + bank holidays (increasing with service)
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Hybrid working after training (2 days office / 3 days home)
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Double-matched pension (up to 8% employer contribution)
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Free meals, parking, gym and wellbeing support
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Holiday buying scheme and Employee Assistance Programme

Shifts & Hours

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Training (first 4 weeks): Monday-Friday, 9am-5pm
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Post-academy: Monday-Friday, 8am-9pm and Saturday, 8am-4pm
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Alternate Saturdays with a weekday off, or a permanent late shift with no weekends
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Flexibility available if agreed before starting

Key Responsibilities

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Handle inbound calls and occasional written queries with professionalism and empathy
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Support customers in vulnerable or complex financial situations
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Agree realistic repayment plans within company policy and FCA requirements
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Assess customer income and expenditure to ensure solutions are affordable
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Achieve KPIs while maintaining high service quality

Candidate Profile

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Excellent listening and communication skills
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Empathy, patience and resilience
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Strong PC skills, including Word and Excel
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Flexible and adaptable in a changing environment
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Motivated to deliver the right outcomes for customers
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Desirable: Experience in financial services, collections, or vulnerability support

Apply today to join our client's next training academy and build a career where you can genuinely make a difference.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.