A strategic ongoing temporary function for the UK’s leading energy delivery giant
This case study outlines our 19-year partnership with a major energy giant, illustrating our dedication to providing tailored recruitment solutions and delivering exceptional outcomes for clients with volume requirements within the utilities industry.
Our Client
Our client is an award-winning utility provider. With over 85 years of experience in leading energy delivery, they are experts in their field and employ over 4,000 people.
What did they need?
They are a forward-thinking employer with a strong focus on attracting and retaining the best talent from a diverse range of backgrounds. They were seeking a recruitment partner with the experience to address their diverse and ever-evolving hiring needs and entrusted Huntress with the pivotal role of meeting staffing demands across administration, HR, and customer service roles.
The core objectives were clear: rapid response, on-time deployment of vacancies, and adherence to stringent standards of quality, both in service and calibre of candidates.
Our Solution
To meet their unique requirements and address previous hiring challenges, Huntress crafted a tailored recruitment solution that ensured the correct geographical coverage, consistently delivering CVs within 2 business days.
Our dedicated Account Management team invested time on-site with every hiring manager, to gain an in-depth understanding of both hiring needs and team culture, and this built a strong working partnership and a solid foundation of consistency and trust.
With a particular focus on wellbeing, we developed a specific support programme for temporary workers that included a dedicated Mental Health First Aider plus access to tools and resources to help support good mental and physical health.
Our finance team worked closely with the client to build our back-office functions, which supported high-volume, multi-site payroll to ensure our temporary workers got paid fast and correctly, and client invoices were are at the highest levels of accuracy.
Over our partnership, we have supported them through challenging times, including the pandemic, in which we played a vital role in helping our client retain its temporary workforce. This support encompassed regular engagement with affected staff, virtual meetings to maintain team cohesion, sharing information on additional support resources, and offering mental health counselling.
The Outcome
Our partnership has produced remarkable results:
- We consistently delivered an average of 100 temporary workers each quarter, and an impressive 95% of Huntress temporary workers chose to return following the furlough period. Our team successfully placed a total of 1211 temporary workers and 79 permanent employees across five years and regularly gained candidate referrals due to the level of service and support we provided.
- Huntress has grown to be a consistent and reliable recruitment partner, attuned to strategic objectives and the unique challenges within business operations. Diversity and inclusion were seamlessly integrated into the recruitment process, ensuring that selected candidates aligned with our clients' core values.