Ongoing temporary staffing solutions for an aviation leader

The transport industry is constantly adapting its staffing solutions to address challenges, such as inflation, supply chain demands, and trade union strikes that impact service delivery. In May 2025, it was estimated that 3.9 million working days were lost due to strikes within the public and transport sectors, highlighting the ongoing need for a recruitment partner to provide temporary solutions to fill the gap.

In this case study, we will share how Huntress provided recruitment solutions for a global aviation giant seeking ongoing temporary staffing solutions.

What did the client need?

Our client required staffing support in their UK Reservation Centre and approached Huntress to find ongoing temporary cover to support their operations with bilingual customer service professionals. The professionals were required to be fluent in European languages including French, Spanish, Scandinavian, Italian, and German, to handle a range of responsibilities including complaints management, verbal and written communications, and booking modifications.

How did Huntress solve it?

What did we do?
As part of our dedicated offering, Huntress assigned an experienced Account Manager to lead a proactive approach to understanding the unique hiring needs of the client's UK Reservation Centre. To ensure the deployment of high-caliber talent, Huntress established a thorough hiring process that involved face-to-face meetings to delve into business intricacies. This process included a comprehensive assessment for every candidate, including a written task in English and their respective language, followed by a brief telephone interview.

At the peak of demand for temporary cover, Huntress deployed over 100 temps and played a pivotal role in extending bookings from 6 to 9 to 12 months. By leveraging our in-depth understanding of the business, our team placed 96 permanent employees, contributing to long-term support and business growth.

To improve candidate experience and streamline communication, Huntress introduced "temp surgeries" featuring regular in-person visits. On the permanent side, Huntress facilitated recruitment within various departments including HR Business Partners and Reservations Agents, establishing a lasting partnership that began in 2017 and continues to thrive to this day.

100+
Temps Deployed
96
Permanent Hires
8 Year
Ongoing Partnership

What were the results?

Huntress formed a partnership that successfully addressed a temporary staffing challenge, resulting in over 100 new hires. The collaboration has proven fruitful, with temps seamlessly integrated into the company culture and several transitioning to permanent roles. The introduction of "temp surgeries" further enriched the working relationship, solidifying Huntress as a trusted partner in managing critical HR and recruitment needs for transportation businesses alike.