An agile ongoing temporary business support function for distribution client
In a competitive market, customer service plays a vital role in shaping brand reputation and driving long-term success. At Huntress, we've partnered with over 100 clients in the Logistics and Transportation sector.
What did they need?
A distribution business and dedicated parcel delivery company working with large UK retailers.
Within the transportation and logistics industry, the lead-up to the Christmas period requires increased internal support to meet the demands of the peak season. To this end, the company consistently relies on high-volume temporary workers sourced through recruitment agencies, ensuring the implementation of a streamlined and efficient volume acquisition model.
How did Huntress solve it?
Our partnership began a decade ago when our regional Huntress team engaged with the Head Office to tailor our services to meet their volume temporary recruitment needs. Initially requiring temporary support within the Customer Service department, we executed complimentary temporary worker trials and established a process for consistently providing quality candidates to cover their peak business season.
Ensuring personalised service, our Huntress team introduced weekly temp surgery check-ins at the Head Office. Through these check-ins, our consultants delved deeper into our clients' business needs and processes while maintaining a personal, face-to-face service - a practice that continues to this day. These regular interactions, coupled with our understanding of the business, have built rapport with various company leaders, forging a close working partnership with Huntress.
What were the results?
Our partnership not only facilitated adaptation to trends and working developments, but also led to increased candidate attraction and a continued offering of remote working options. Our legal team and consultants played a pivotal role in supporting the transition, ensuring necessary legal documents for remote work, systems integration, and adaptations to the evolving business landscape.
1,871
Temps placed
300+
Active temps quarterly
600+
Candidate referrals
Beyond flexible working recommendations, we've consistently provided competitor analysis and market insights that have led to informed business decisions, including salary benchmarking. Our assistance extends beyond market trends to technological advancements in Customer Service. From primarily phone-based roles to email support and chatbots, we've helped clients embrace technological changes. As a result, our temporary workers now extend to the claims department, enhancing comprehensive service coverage across multiple business areas.
What began as an 80-customer service temp requirement during peak periods has evolved into Huntress providing over 300 working temps and a total of 1871 temporary candidates. While support volume naturally surged with business growth, we maintained a year-round pool of temps and rapidly sourced quality candidates to join the workforce.
The collaboration demonstrates our adaptability to evolving client needs, along with strategic insights that have been instrumental in their operational success. Evidenced by over 600 candidate referrals, our partnership underscores our ability to understand and accommodate our clients’ dynamic requirements.