A strategic ongoing temporary function for the UK’s leading energy delivery giant
Huntress has evolved into a seasoned multi-discipline recruitment agency since our inception in 2000, specialising in business support functions across the UK. This case study outlines our 19-year partnership with Scotia Gas Networks (SGN), illustrating our dedication to providing tailored recruitment solutions nationally and delivering exceptional outcomes for clients with volume requirements within the utilities industry.
Our Client
Scotia Gas Networks (SGN) are an award-winning utility provider, managing gas networks in the South of England and across Scotland. With over 85 years of experience in leading energy delivery, SGN are experts within their field and consist of over 4,000 employees.
What did they need?
SGN are a forward-thinking employer with a strong focus on attracting and retaining the best talent from a diverse range of backgrounds. They were seeking a recruitment partner with the experience to address their diverse and ever-evolving hiring needs and entrusted Huntress with the pivotal role of meeting staffing demands across Southern England and Scotland, encompassing administration, HR, and customer service roles.
The core objectives were clear: rapid response, on-time deployment of vacancies, and adherence to stringent standards of quality, both in service and calibre of candidates.
The Solution
To meet SGN's unique requirements and address previous hiring challenges, Huntress crafted a tailored recruitment solution that ensured geographical coverage across the UK, consistently delivering CVs within 2 business days.
Our dedicated Account Management team invested time on-site with every hiring manager, to gain an in-depth understanding of both hiring needs and team culture, and this has built a strong working partnership and a solid foundation of consistency and trust.
With a particular focus on wellbeing, we developed a specific support programme for SGN temporary workers, that includes a dedicated Mental Health First Aider plus access to tools and resources to help support good mental and physical health.
Our finance team worked closely with SGN to build our back-office functions which support high-volume, multi-site payroll to ensure our temporary workers get paid fast and correctly, and client invoices are at the highest levels of accuracy.
Over our partnership, we have supported SGN through challenging times including the pandemic, in which we played a vital role in helping SGN retain its temporary workforce. This support encompassed regular engagement with affected staff, virtual meetings to maintain team cohesion, sharing information on additional support resources, and offering mental health counselling.
The Result
Our partnership with SGN has produced remarkable results:
- Over the past 6 years, we have consistently delivered an average of 100 temporary workers each quarter, and an impressive 95% of Huntress temporary workers chose to return to SGN following the furlough period. Our team has successfully placed a total of 1211 temporary workers and 79 permanent employees within SGN within the last five years and has regularly gained candidate referrals due to the level of service and support we provide.
- Huntress have grown to be a consistent and reliable recruitment partner to SGN, attuned to their strategic objectives and the unique challenges within their operations. Diversity and inclusion are seamlessly integrated into the recruitment process, ensuring that selected candidates align with SGN's core values.
1,200
Temps placed & 79 perm hires
95%
Temp retention
19 year
Strategic partnership
By choosing Huntress as their recruitment partner, SGN have gained access to decades of experience, dedicated support tailored to their distinct business objectives and a recruitment partner they can depend on for a steady supply of high-calibre and committed workers at short notice. In an industry such as utilities where essential services are provided to homeowners and businesses, often in emergency situations, having the right levels of staff is vital, and having a recruitment partner to rely on is imperative.